We accept major bank cards, such as Visa, MasterCard, MeezaCard, and other payment methods such as mobile phone wallets, Fawry, and Valu.

Yes, you can enter your gift card code during checkout, or use your store credit. Both options are available on our website.

Shipping rates are calculated based on the weight of your order, destination, and chosen shipping method. You will see the estimated cost during checkout.

Yes, order tracking is available.You will receive a confirmation email and mobile message with tracking information once your order has shipped.

Yes, you can cancel your order by contacting us before it ships.

 We will cancel your order and refund the full amount to your original payment method, unless the product is customized for you. In this case it depends on whether the process has already started or not.You can contact us in such cases to get more information.

You will receive a confirmation email after submitting your order request successfully.

Check your spam folder or contact us if you do not receive a confirmation email within a reasonable time.

Yes, you can customize a message for your order. You can access this from the checkout page or from the home page through the Customize Your Gift section.

Enter your coupon code in the designated field during checkout and click on Apply Discount Coupon.

Contact us immediately with your order details and problem description. We will arrange the replacement or refund.

You can initiate the return process through your online account or by contacting us. You can review our returns policy for details

We will send you a confirmation email once your return request has been processed and your refund has been issued.

You may be able to track your returned shipment using the tracking number provided with your return label.

Refunds are usually issued within 10 business days of the day the returned item is received.

Yes, you can easily reorder from your order history or by contacting us.

Contact us and we will be happy to assist you.