Support

How long will it take to receive a response from customer support?

We usually tend to respond to all inquiries within 15 minutes, for inquiries received during business hours. Response times may vary depending on the volume of inquiries.

Do you provide support in multiple languages?

Yes, we provide support in two languages ​​on our website, Arabic and English.

Can I schedule a phone call with customer support?

Yes, you can message us via WhatsApp/email and schedule a phone call.

Do you have a social media presence where I can get support?

Yes, you can contact us through our social media channels: Facebook, Instagram, LinkedIn, WhatsApp, and TikTok. While we can provide answers to general questions, complex issues may require contacting us through our official support channels.

What happens if I am not satisfied with the help I receive from Customer Support?

If your problem is not resolved to your satisfaction, you can request to escalate your problem through email or by describing your problem in the the customer support evaluation form, and we shall get back to you.

How can I provide feedback about my customer support experience?

We always appreciate your feedback! You can provide feedback through the survey link after your support interaction, or by contacting us directly.

How can I report a technical problem with the website?

Please contact us through our support channels and provide a detailed description of the technical issue you are experiencing.

What happens if I forgot my password?

Click on Forgot password on the login page. Enter your registered email address and we will send you instructions to reset your password.

How do I update my contact information?

You can update your contact information through your account settings, or by contacting customer support.

Can I opt out of receiving marketing emails?

Yes, you can unsubscribe anytime from promotional emails through the unsubscribe link at the bottom of our emails or through your account settings.

How can I send a product suggestion or comment?

We appreciate your suggestions! You can submit feedback through our website contact form, or by contacting our customer support.

How do I contact customer support?

If you still have questions or inquiries, feel free to Contact our customer support team through: live chat, email us at [email protected], or call us at +201040353675.

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From Sunday to Thursday from 09:00 AM to 06:00 PM Egypt time.