Delivery costs are calculated based on the weight of your order, destination and chosen shipping method. You can see the estimated cost during the checkout process.

Yes, we offer free delivery for orders worth a minimum of 3,000 Egyptian pounds.

Our order processing and delivery time is usually within 5 business days, express shipping options are also available during the checkout process.

Yes, you will receive a confirmation email and a message on your mobile phone with tracking information once your order ships.

We pay great attention to the packaging of your order. However, if your order arrives damaged, please contact us within 3 days providing photos of the damage and we will arrange a replacement or refund.

At the moment no, but we are striving to make this available as soon as possible.

Yes, you can choose a specific date for delivery when confirming your order by contacting us.

This will not happen because you will be contacted by the shipping representative before arriving at your location, but if that happens, you will be contacted during the day to schedule another suitable appointment for you for one time only. You may also assign another person to receive the order on your behalf.

Contact us immediately at our phone number and we will do our best to accommodate the change if the order has not shipped yet.

At the moment we don’t offer express shipping services, but we will let you know once this is made available.

We use safe and environmentally friendly packaging materials to ensure your order arrives safely.

Yes, you can personalize a message to your order. You can access this from the payment page or from the home page through the Customize Your Gift section.

We will contact the shipping company to determine the status of your order. If not found, we will issue a full refund or replacement.