Shop Management

How do I customize my seller profile or storefront?

You can access the seller dashboard and explore the store settings. You can add your store's logo, a banner image, and write a bio about yourself and your brand.

What brand elements can I use to create a unique store identity?

Use your store's logo, logo image, bio, and product images to create a cohesive brand experience. We can also help you with that.

Do you offer marketing tools to help me reach more customers?

We offer built-in marketing tools or integrations with external platforms. Explore your vendor resources to learn more about available options.

Can I run targeted advertising campaigns to promote my products?

You can run paid advertising campaigns on your pages to reach a wider audience.

How can I track my store's performance and marketing efforts?

We offer seller analytics as an extra service that allow you to track metrics like store views, product sales, conversion rates, and customer demographics.

What are some tips for creating an attractive store profile?

Highlight your brand story, what makes your products unique, and the values ​​behind your business. Make it brief and attractive to potential customers.

Can I use social media to promote my store and products?

Certainly! Social media platforms are a great way to connect with potential customers, showcase your products, and build brand awareness.

How can I use social media to drive traffic to my store?

Share high-quality photos and videos of your products, run contests or giveaways on social media, and engage with your audience by responding to comments and messages.

Can I provide international shipping service for my products?

In the meantime we cover Egypt only, but we are seeking to provide international shipping soon.

How do I determine shipping costs for my products?

You can usually select your preferred shipping costs through your seller dashboard. Consider factors such as weight and size.

Can I offer free shipping for my products?

Yes, you can offer free shipping above a preset minimum order value.

Can I offer free shipping for my products?

Yes, you can offer free shipping above a preset minimum order value.

How do I package my products for safe shipping?

Use appropriate packaging materials such as boxes, bubble wrap, packaging peanuts, or custom accessories to protect your products during transportation.

Do you offer any discounted shipping rates to sellers?

We may offer some ground rules for negotiated shipping rates with carriers or volume-based discounts. Contact us to find out more details.

How can I track my inventory levels and prevent out-of-stocks?

We allow you to track inventory levels directly through your vendor dashboard. Update inventory counts regularly to avoid accidentally overselling an item.

What happens if a product is out of stock?

You can mark the product as "Out of Stock" in your listing.

What are some best practices for managing inventory effectively?

Regularly track inventory levels, forecast sales based on past trends, and set reorder points to ensure you have enough inventory to meet demand.

What are some best practices for managing inventory effectively?

Regularly track inventory levels, forecast sales based on past trends, and set reorder points to ensure you have enough inventory to meet demand.

Do you offer any tools to help me manage my shipping profiles?

We can recommend some platforms that offer features like shipping profiles that allow you to save preferred shipping methods and costs for different product categories

What happens if a customer provides an incorrect shipping address?

If you discover an incorrect address before shipping, in case the product is shipped from your workshop, try contacting the customer to confirm. If the package has already been shipped, your options may depend on the shipping company's policies and whether the shipment can be returned to inventory until the correct address is known.

If you still have questions, feel free to Contact our customer support team through: live chat, email us at support@ibtekr.club, or call us at +201040353675

Becoming a Seller

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Get answers to all your questions you might have

We'll answer any questions you may have about our support here.
From Sunday to Thursday from 09:00 AM to 06:00 PM Egypt time.

Email Us

support@ibtekr.club

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+201040353675