Delivery & Returns
We deliver to all parts of Egypt, and we are working to expand the scope and export abroad soon.
Delivery costs are calculated based on the weight of your order, destination and chosen shipping method. You can see the estimated cost during the checkout process.
Yes, we offer free delivery for orders worth more than 3,000 Egyptian pounds.
Our order processing and delivery time is usually within 5 business days.
Yes, you will receive a confirmation email and on your mobile phone with tracking information once your order ships.
We pay great attention to the packaging of your order. However, if your order arrives damaged, please contact us within 3 days with photos of the damage and we will arrange a replacement or refund.
At the moment no, but we are striving to make this available as soon as possible.
Yes, you can choose a specific date for delivery when confirming your order by contact Us.
This will not happen because you will be contacted by the shipping representative before arriving at your location, but if that happens, you will be contacted during the day to schedule another suitable appointment for you for one time only.
Contact us immediately at our phone number and we will do our best to accommodate the change if the order has not shipped yet.
At the moment, no, but we are striving to make this available as soon as possible.
Yes, you can personalize a message to your order. You can access this from the payment page or from the home page through the Customize your gift section.
We will contact the shipping company to determine the status of your order. If not found, we will issue a full refund or replacement.
Contact us immediately at our phone number and we will do our best to accommodate the change if the order has not shipped yet.
At the moment, no, but we are striving to make this available as soon as possible.
Yes, you can personalize a message to your order. You can access this from the payment page or from the home page through the Customize your gift section.
We will contact the shipping company to determine the status of your order. If not found, we will issue a full refund or replacement.
We accept returns on undamaged and new condition items within 14 days of receipt.
You can initiate the return process through your account on our website or by contact us at our email or phone number.
You will be responsible for the return costs unless the return is due to an error on our part.
Refunds will be issued to the original payment method used for purchase within 10 business days of receipt of the returned product.
We have some non-returnable items such as custom-made items and perishable goods.
We pay great attention to the packaging of your order. However, if your order arrives damaged, please contact us within 3 days with photos of the damage and we will arrange a replacement or refund.
It usually takes 5 business days to process your return after we receive it.
Contact us and we will help you with the replacement.
Contact us immediately at our email or phone number with your order details and problem description. We will arrange the exchange, return or refund.
Yes, you will need a copy of your order confirmation or packing slip to start the return process. If you do not find it, contact us and we will try to help you.
Contact us immediately and we will do our best to cancel your order if it has not shipped yet.
You can update your contact information through our My Account page or by contact us directly.
Get answers to all your questions you might have
We'll answer any questions you may have about our support here.
From Sunday to Thursday from 09:00 AM to 06:00 PM Egypt time.
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